Terms of Use

Accessing and using the website means accepting these Terms of Use. Visitors are asked to read them carefully before using the website's services.

The business operates with the following details:

The name “Bono Buono 2” is used to present the shop and its services to the public.

The website provides information about the shop, the menu, the available products and the ways to get in touch and order. It may include photos, descriptions, indicative prices, offers and links to external services.

The website has no built-in system for completing online orders or taking payments. Orders are placed by phone or through third-party delivery platforms, such as Wolt, efood and BOX, where the shop is available on them.

The shop offers food and drink products, such as pizzas, coffees, drinks, sandwiches, soft drinks and other items shown on its menu.

Product photos and descriptions are for information only and may differ slightly from the final product. Prices, offers, ingredients and availability may change without prior notice, subject to the information obligations set by the law in force.

To confirm the price, availability, ingredients or any allergens, customers can contact the shop directly before ordering.

When ordering by phone, the customer must give the details needed to carry out the order correctly, such as the products wanted, the delivery address and a contact number, where required.

The order details, the total cost, any delivery charges and the estimated time are confirmed when ordering, or according to the information given by the relevant platform.

Delivery times are indicative and may be affected by the number of orders, the weather, traffic and other factors. The shop makes reasonable efforts to fulfil orders on time, without guaranteeing a specific delivery time when one cannot be assured.

When an order is placed through a third-party platform, such as Wolt, efood or BOX, that platform's own terms of use, payment policies, charges and service procedures may also apply.

Users should check the terms of the platform they order through. Using a third-party platform does not remove any obligations or rights that the law in force provides for the shop, the platform or the consumer.

For questions about payments, cancellations, refunds or the progress of an order placed on a platform, the customer may need to contact that service, depending on the issue.

To change or cancel a phone order, customers should contact the shop as soon as possible. Whether it can be changed or cancelled depends on how far the order has progressed and on the applicable rules.

For orders through third-party platforms, customers can also use those platforms' support channels.

Consumer rights provided by the law in force are preserved. In particular, the right of withdrawal may be subject to legal exceptions for goods that spoil or expire quickly, and for other special cases set out in the law. Whether an exception applies depends on the actual features of the transaction and the product.

Customers with allergies or dietary restrictions should tell the shop before ordering and ask about the ingredients of the products.

Although we take care to give correct information about our products, there may be a risk of cross-contamination because of shared areas, equipment or preparation processes. For serious allergies, please contact the shop before choosing a product.

The website's content, including among other things its texts, graphics, logos, photos, design elements and overall presentation, is protected by the applicable intellectual and industrial property provisions, where they apply.

Reproducing, copying, modifying, distributing or commercially exploiting the content is not allowed without the prior permission of the rightful owner, unless the law permits it.

The website may include links to third-party websites or services, such as ordering platforms and social media. The links are provided for users' convenience.

The shop does not necessarily control the content, availability or data protection practices of third-party websites. They are used under their own terms and policies.

Any processing of personal data through the website, phone contact or customer service is governed by the personal data protection law in force.

More information about the data collected, the purposes and legal basis of the processing, the recipients, how long data is kept and users' rights is given in the website's Privacy Policy.

The website may use cookies and similar technologies to work properly, to measure visits and to assess how well promotional activities perform.

Cookies and similar technologies that are not strictly necessary are switched on in line with the law in force and the user's consent choices, where required.

Users must use the website lawfully and avoid anything that could affect its security, operation or availability.

Attempting unauthorised access to systems, interfering with the website's operation or using it for an unlawful purpose is not allowed.

Reasonable efforts are made to keep the website's information accurate and up to date. However, there is no guarantee that the website will always be available without interruptions or technical errors.

To the extent the law allows, the shop is not liable for temporary inability to access the website caused by technical problems or factors outside its reasonable control. Nothing in these terms limits consumer rights or any liability that cannot lawfully be excluded or limited.

These Terms of Use may be changed when necessary, for example because of changes to the services, the website's operation or the law in force.

The version in force is published on the website together with the date it was last updated. Users are asked to check it from time to time.

These Terms of Use are governed by Greek law and the applicable law of the European Union. Any disputes are resolved under the provisions in force, respecting consumers' legal rights and the jurisdiction rules of the competent authorities and courts.